We strive to ensure that our customers are satisfied with the service they receive from PERA COSMETICS LTD, therefore we offer a convenient system for returning goods. You just need to follow a few simple steps.
1. Prepare the return application form.
a) In case you notice damage to the parcel in the presence of a courier (DHL, UPS, TNT…), please take photos of the damages and refuse to accept it. In case you sign the receipt delivery form of the courier, we will not be able to support your return application process. (Please be noted that PERA COSMETICS LTD uses 3rd party logistics partners, thus is not liable for the damages occurring, and can help only to get a refund from the 2nd party logistics provider).
b) You will not be able to return a parcel if not damaged, please make sure before ordering to check your order wish list carefully.
c) In case our company sends you a wrong item due to a warehouse/administration mistake, returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. Since the expiration date of cosmetic products, marked with the PAO (period after opening) symbol, is calculated starting from the moment the lid of the airtight container is first removed, it is not possible to return the items that have been opened, tested, swatched or used.
c) Unfortunately, although rare, even the most famous brands are not immune to manufacturing problems. If you receive a defective product, please fill in the corresponding form identifying what the fault is.
2. Send the photos of the product or damaged parcel to our customer service by email.
The photos will help us understand the problem, speed up the return of goods and your refund. Our customer service will process your application and will ask you to safely pack the goods in a bag or box for return or in other cases to dispose the goods, to give as giveaways or samples. Please, be sure to include an application form and a copy of your receipt in the bag/box. We will need them to accept your return.
3. The courier will pick up the parcel and arrange the return.
4. Within 14 days of receiving your return we will examine the returned items and organize your refund. We will notify you by email about the return status.