Refund Policy

General Conditions:

Seller shall retain ownership of all delivered goods until the value of this invoice has been paid in full.

All claims should be accompanied by a full report and photos from an independent warehouse.

Any claims for observable non-conformity will only be considered unless notified in writing within 24 hours after delivery.

Buyer is fully responsible for how, where to and to whom he sells the goods, and shall be solely liable for any infringement caused thereby.

Buyer will indemnify seller for any liability in this respect.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale orders (Clean Products).


If you receive the wrong item, the fastest way to ensure you get what you want is to return the item you have, the Seller will arrange pick-up from your warehouse of the wrong items and once the return is received, Seller will dispatch the right items.


We will notify you once we’ve inspected the damaged items, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (you will receive a credit note from our Accounting Department).

You can always contact us for any question at